Agreed, but a score of 1 on that scale is perhaps too abysmal. I'd give it at least a 2.
Communication, on the other hand, is for me at -100, but that's a different story ...
Keep up the good work!
Its either 1, 5 or 10, otherwise there is too much human input and I get accused of being biased or being paid off. That score will go up to 5 in the next update though, as long as there haven't been more reports of the same issue.
Giving blackarrow a 5 for quality is way too generous. Even with "premium quality components" (which cost us our compensation) there are still many reports of faulty units from the very few who have received their orders.
Also why haven't you updated btcgarden and bitmains ratings? Btcgarden is way underrated and Bitmain has ethics issues (they have a megamine and refuse to release cgminer source code/potentially using unsecure cgminer version)