Post
Topic
Board Trading Discussion
Re: MTGox customer support == Huge Steaming Pile of FAIL!
by
CyberPhunk
on 09/04/2012, 18:31:28 UTC
So lets bullet point this:
1- You request wire details from MtGox
2- They send you incorrect info
3- You send wire, its not received and stalled (Was this $50.00 returned to your bank account? I believe it was)
4- MtGox confirms their mistake and decides to eat the loss and credit you for the amount you would have gotten
5- You request a refund for the full amount back to your bank account, they debit your account the $25.00
...At this point on March 19th, "We are currently waiting for our upper management to have these funds reversed back into your Mt.Gox account balance. We apologize for the delay."

Did I miss anything?

Again, not defending, just clarifying.

They have not credited me anything, nothing has been returned, not even the $25.18.