Quote from: CyberPhunk on April 10, 2012, 05:51:43 PM

Quote from: Mt.Gox Support on April 10, 2012, 09:42:28 AM

Quote from: CyberPhunk on April 10, 2012, 09:28:56 AM

Quote from: Mt.Gox Support on April 10, 2012, 05:47:30 AM

Dear CyberPhunk.

Please check your account, I believe that the $25.18 USD are now back. We are sorry that it took so much time to fix this error, but, unlike Bitcoins transactions, Banks love to take their time send money back. And while we did not get them yet, we had a conformation yesterday that they are on their way, so we could finally credit your account of $25.18 USD.

Once again sorry that it took so long

Regards

So. you'll still keep the $50 that was caused by the failure of your employee, basically charging me for it? Nice!

It seems that you do not understand how bank fees work in the case of a withdraw, unfortunately banks, not US, take a Huge chunk of money when you go to opt for an international wire, in your case half of what you sent. The $25.18 that we gave you back is what the Banks sent us back from your initial withdraw and what you should have actually received.

Anyway if you do not want to use International Withdraw please use BitInstant.

Good luck

The $50 I am referring to is the ADDITIONAL fee for the failed transfer, which happened due to the incorrect information supplied by your employee. I sent a trial transfer of $50, and then you took ANOTHER $50 from my account to cover that fee.

Oh, and thanks to whomever decided to bury this thread in the trading sub-forum.

It has NOTHING to do with trading, and everything to do with accountability, which is why I put it where I did.

Not sure why this shouldn't be absolutely self evident to Mt Gox .. the charge happened because a Mt Gox employee gave incorrect advice. It should therefore fall to Mt Gox to resolve it .. not blame THEIR bank or another party for the fees and wash their hands of the issue.