I'm not familiar with your particular situation, I'm sure our support will reply within a reasonable time frame.

The title of course is unappreciated and defamatory. We operated as a free service for the greater part of a year. We developed open source exchange software. We wrote the first full reimplementation of bitcoin entirely at our own expense (an 8 month project) and while we aren't operating at a loss anymore, we are not operating at much of a profit either. Still we maintain the best security and support.

While I'm not familiar with your situation - perhaps you could tell us the particulars - I know that accounts will only be restricted if there is very direct proof of illegal activity or a direct admission of intent to do something illegal.  Of course we are not an illegal operation; we are not and will not be complicit in any illegal activity.

It's unfortunate that there will of course be some people that attempt to use our services in ways which violate UK law. I'm not saying this is the case with you, however our policy at Intersango is to act only in the event of real proof of a crime or intent to commit a crime. We would never take action without proof and I know my partner who deals with this would not waiver from these principles.

We take great steps to ensure that our users' funds are safe, never discriminated against and that accounts are not restricted unless we are certain people have operated outside of our terms and conditions.

If you wish to waive your rights under our privacy policy my partner can respond publicly in this thread.