Quote from: intersango on April 10, 2012, 10:01:02 PM

I'm not familiar with your particular situation, I'm sure our support will reply within a reasonable time frame.

The title of course is unappreciated and defamatory. We operated as a free service for the greater part of a year. We developed open source exchange software. We wrote the first full reimplementation of bitcoin entirely at our own expense (an 8 month project) and while we aren't operating at a loss anymore, we are not operating at much of a profit either. Still we maintain the best security and support.

While I'm not familiar with your situation - perhaps you could tell us the particulars - I know that accounts will only be restricted if there is very direct proof of illegal activity or a direct admission of intent to do something illegal. Of course we are not an illegal operation; we are not and will not be complicit in any illegal activity.

It's unfortunate that there will of course be some people that attempt to use our services in ways which violate UK law. I'm not saying this is the case with you, however our policy at Intersango is to act only in the event of real proof of a crime or intent to commit a crime. We would never take action without proof and I know my partner who deals with this would not waiver from these principles.

We take great steps to ensure that our users' funds are safe, never discriminated against and that accounts are not restricted unless we are certain people have operated outside of our terms and conditions.

If you wish to waive your rights under our privacy policy my partner can respond publicly in this thread.

Well the supposed evidence is from when I asked your guy on Skype how long would it take for funds to be received at the Silk Road if sent. Is this enough evidence that I've been using your service for illegal purposes? Your meagre 42 word provision certainly doesn't exactly draw a line as to what "may" constitute to a contravention of the law and what may not.

However when you first put your restrictions on my account (which you never notified me of until I constantly asked your guy on skype later on who stonewalled me straight after) I made a deposit on my account which of course went through no problem as originally I tried to make a small withdrawal but because I was assuming that I was getting the error because I had too little funds I decided to make this deposit (your support didn't even answer me when I asked). Once I traded my deposit to bitcoins, not knowing that my account was in fact restricted from making any withdrawals I tried to withdraw my bitcoins and got the same "invalid bitcoin address" on each of my different addresses. A few days later I can't log in and you have my funds locked up. Your skype guy stone walls me and I get no true response from the guy on the tickets who earlier couldn't tell me why I couldn't withdraw my bitcoins.

If this is not part of a little scam then this is surely not evidence of the "best" support being maintained. After all your support was so poor I decided to make a forum account here where I've had a better response than from your support team.

But does this not sound like a scam to you? IF my account was closed because I was using your site to send bitcoins to the notorious Silk Road to be used for illegal purposes then why was I allowed to deposit to the account whilst these restrictions were in place? Yet completely restricted from withdrawing anything before and after the deposit? Why couldn't you originally shut my account instead of having these odd effects in place? Why when I asked about these effects I couldn't get an answer? Why couldn't you even tell me about my account being sealed off and/or why I couldn't send bitcoins?

Why am I having to resort to posting on a forum as your support team are providing anything but the "best" support?