Quote from: ZenMiner_Kaeti on August 25, 2014, 05:57:43 PM

Quote from: thresher on August 25, 2014, 04:25:32 PM

Just letting people know to check their zenminer accounts, because gawminers has been charging me a fee (after two weeks), despite having ordered 3 months of free cloud hashing service.
2 days, no email response, noone answers the phones, but just giving people the heads up, as they either don't know what they are doing(unlikely), or they deliberately do this, knowing people might not realize.

Hi there,

I understand this is extremely frustrating for you and anyone else experiencing the same issue, this is in no way deliberate and we are working daily to get everyone's hosting dates corrected and we will refund any BTC that was wrongfully deducted from your account.

Please see this thread for additional information:
https://hashtalk.org/t/number-of-hosting-days-incorrect/5963

We ask that you contact us directly to get your issue fixed, either by ticket or PM on Hashtalk.org If you have been experiencing a long wait time on your ticket, please send either myself (@ZenMiner_Kaeti) or Leah (@ZenMiner_Leah) a PM so we can fix this for you.

Thank you!

So I have to create an account to make the ticket, then I have to create an account on hashtalk.org to tell you, you're not responding to my ticket?
I posted in that running thread, but since there are people who have not had there ticket resolved for 5 days, it does not make me feel to confident.
Why have a 24 hour response time, that is not accurate? Why have a phone number that no one answers?

I actually logged into my account to use my reward points on a free hashlet, and thought, wow these guys are great.....I think I'm thinking something else right now.

Thanks for the response.