Quote from: zinner27 on August 27, 2014, 06:59:19 PM

"This is in response to the debt recovery letter sent to us dated 10 August
2014.

As per our terms and conditions our product is still in development and is
scheduled to be delivered by Q3 (End of September) as stated here in our
terms and conditions https://alpha-t.net/terms-order/.

We provide regular developmental updates and the customer is aware of this.
If the customer requires a refund we refund them as per our cancellation
policy which is also stated in our terms and conditions.
Where they are required to email us and we instantly go through the relevant
process of providing them with a refund.

We take a fee of the customer as they are requesting a refund before product
has been completed and it puts us at a loss if we are half way developing a
customers product, which is scheduled to be delivered by Q3 (end of
September).

The customer is not eligible for a full refund or chargeback as per our
terms and conditions as the product has not hit it's shipping time yet and
scheduled shipping is still some time off where we are still in the
developmental stage.

This is what the customer was aware of before accepting our terms and
conditions by placing an order.

The distant selling regulation does not apply to our product or company, as
the products we are selling are purely for the purpose of 'mining'
cryptocurrencies, which is a business activity. Mining cryptocurrencies is a
business activity as it is a process of making money (income) and HMRC also
taxes it , please view the following link:
http://www.hmrc.gov.uk/briefs/vat/brief0914.htm.

This is NOT a consumer product, but a product with the sole purpose of
generating an income via cryptocurrency mining as shown in the brief given
by HMRC which taxes all earnings on mining.

It is the customers duty to register itself as a business if they are to
mine cryptocurrencies, as they will be taxed on such earnings."

This is their standard answer to everybody, at least they answered on my debt collector mails...

And they lie about the refund, I have been asking for one got nada...

Yeah... decent try with the debt collectors but Alpha will never acknowledge a debt in your favor and those attempts are virtually useless as they have no credit that can go bad (other than their customers' which is already in the negative). You need to sue them.