Quote from: wh00per on August 29, 2014, 08:04:48 PM

Quote from: edgar on August 29, 2014, 01:41:45 PM

but dhl are the worst in this region. any excuse to increase fees & they're on it
ive been sent an official 'bill' for 290USD to be agreed upon before 'release'
with 'additional fees' to be presented upon delivery including 'overtime' fees
it is a genuine extortion racket - take it or leave it, essentially
im going to go to the depot tomorrow morning and try to buy it out. (even though they insist i dont & wait until monday - probably)
Good Luck with yours today!!
Pics if it turns up!!!

I'm expecting for the "official" bill from them too. What I expect is close to 800USD here, and this was one of the reasons I was happy with the compensation offered. DHL called me yesterday to tell me that "I need a broker" to import the stuff. Of course they have brokerage fees, and it is them who determine the equipment classification based on the goods value, origin, type. Based on that, you get to pay the customs fees. Then, they also collect any gvt taxes you owe for importing the goods.

Practically you can't pick up or they don't deliver your package if they don't release it from customs (i.e. you paid your duty). They're not the quickest here, nor the slowest. Hopefully they'll send my bill in time, or I'll be waiting for the package pick-up for days (labor day weekend .. yeah baby).

For those who want to have fun, http://www.yelp.ca/not_recommended_reviews/dhl-express-canada-brampton?not_recommended_start=0

I'm glad mine came via FedEx...what a PIA dealing with DHL...