Quote from: shadallion on September 04, 2014, 07:17:04 PM

Quote from: Scott J on September 04, 2014, 06:09:36 PM

Quote from: Erdogan on September 04, 2014, 05:54:44 PM

Quote from: Scott J on September 04, 2014, 10:07:33 AM

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Quote from: sipak on September 04, 2014, 09:52:32 AM

Quote from: Scott J on September 04, 2014, 09:42:31 AM

Was really happy to have my Trezor arrive yesterday, sadly I've not been able to get it to work.
I've installed the browser plugin, plugged it into a USB port and get the positive confirmation noise. I then go to MyTrezor.com and it says:
"Device could not be opened. Make sure you don't have myTREZOR running in another tab or browser window!".
I have tried Chrome, Firefox and IE and also reinstalling the browser plugin. I've temporarily disabled any malware/anti virus that could be interfering. Nothing has helped. I'm on Windows 7.
Has anyone else had this problem?
Support say they have had other people with the same issue and are looking into it.

This problem is known, and as far as I know it is specific to Win 7 only, contact the Trezor support please

Isn't this the USB cable problem again? Can you try different USB cable?

Thanks for the suggestion - just tried this with the same results.

Support are on the case, but as always with a new toy I am keen to get it working asap Cheesy

Try different USB ports.

I have tried this.

Are you 100% sure you don't have another window open somewhere on your computer where you've already logged into myTrezor.com? That is what happened to me when I got that message, I'm embarrassed to say. Perhaps it's minimized or off-screen?

Yep, I've tried multiple times, some straight after turning on the computer.