Quote from: zdaz14 on September 14, 2014, 08:08:59 PM

Quote from: damiano on September 14, 2014, 07:39:52 PM

Quote from: MOB on September 14, 2014, 06:51:37 PM

Quote from: MOB on September 11, 2014, 08:16:31 PM

Quote from: MOB on September 11, 2014, 04:51:36 PM

On day 5 of my support ticket + post on hashtalk + chat with Amber trying to get my last 26 ours of payouts from selling my Hashlets. At least the ticket was finally assigned to someone after I chatted with Amber.

Since this "accidental" pocketing of of my payout happened to everyone that sold Hashlets, I am not sure why they have no method in place for efficiently resolving it. It's so hard not to talk about businessmen.

Following up on my ongoing ticket with GAW as I attempt to get the final payouts I was due after transferring my 100MH of hashlets to someone else. (as we all know, GAW says that the payouts are for the previous 24 hour cycle)

Luke from ZenMiner finally replied on my ticket. However he said that the payout would be "impossible to calculate" so as a "courtesy" he would pay me 45% of what the payout should have been, assuming it was equal to the previous day.

He provided no rationale or explanation for not paying the full amount, instead acting as if he was doing me a great favor. What?

Why would someone not receive payment for the "work" that they did? I understand GAW has a terrible terrible payment system that seems to be maintained by human labor instead of code, but why not payout the full amount when it is brought to their attention?

edit: The amount is fairly trivial, ~.034 BTC, but I can't let it rest on principle.

I know no one really cares, but I thought GAW's terrible customer support should be a public matter.

Luke finally responded back to my ticket today. He clarified that the reason why the payout was "impossible" to determine is because there is no way for him to know what time the account was transferred.

I reminded him that the transfer was done via email (with timestamps), so it is actually "possible" to determine. I gave him the info he needs to verify the time, so let's see what reason Luke has for being unable to pay me my final payout next.

Least you got someone in your ticket. I called them 2 times already is week and left voice messages. No one bothered to call me back yet

You only called twice this week? I had to call 4 times in a single day before I got a hold of someone...that said I do like GAW and the service but their CS is poooor.

Well I called twice on different days and left 2 messages. I guess I'm not important.

Lucky for you that you got a holdof someone.