Hi all,

Hope someone can help in response to a problem I'm having with an RMA.  I'd been through all the diags with Tim from Bitmain and he'd agreed to do an RMA for one of the hashing boards as its only hashing at 170-176Gh, the other is fine.  I'd explained to Tim that I'd bought it from a reseller and was happy to purchase a board from them and then send the other back for a refund.

They advised that there was a 0.66BTC charge  (I know!) for a hashing board but would be refunded when the other is returned so I was happy to do this.  I filled the form in without the order number and reiterated that I bought from a reseller and I thought they'd be ok as I was paying for the board.  But my request got rejected at the final hurdle and was told to go back to my reseller.

Sooooooo I emailed my reseller who advised that I need to send a screenshot in, which I did.  It shows the unit on for about 14 hours with a hashrate of 387Ghs at stock speed.

The reseller has now been in touch and advised me that Bitmain are now refusing to do an RMA as it's within a +/- 10% threshold!

Anyone had anything similar happen? So frustrating!