Quote from: atledenin on September 16, 2014, 01:02:54 PM

Hi all,

Hope someone can help in response to a problem I'm having with an RMA. I'd been through all the diags with Tim from Bitmain and he'd agreed to do an RMA for one of the hashing boards as its only hashing at 170-176Gh, the other is fine. I'd explained to Tim that I'd bought it from a reseller and was happy to purchase a board from them and then send the other back for a refund.

They advised that there was a 0.66BTC charge (I know!) for a hashing board but would be refunded when the other is returned so I was happy to do this. I filled the form in without the order number and reiterated that I bought from a reseller and I thought they'd be ok as I was paying for the board. But my request got rejected at the final hurdle and was told to go back to my reseller.

Sooooooo I emailed my reseller who advised that I need to send a screenshot in, which I did. It shows the unit on for about 14 hours with a hashrate of 387Ghs at stock speed.

The reseller has now been in touch and advised me that Bitmain are now refusing to do an RMA as it's within a +/- 10% threshold!

Anyone had anything similar happen? So frustrating!

Something similar tho I didn't try to return it as: a) I ripped it apart and changed the thermal conductive paste and b) although that improved it considerably it is still running slow but less than 10% off. An inspection of the package, which I insisted be shipped USPS tho he wanted another carrier, shows the bottom of the package had been opened. When it was closed up he didn't even try to hide the fact it had been previously opened, just using the priority mail tape not the clear tape. I had thought he had used a bigger box but I was wrong. All the boxes are the same size. He really didn't want to ship USPS even tho it was cheaper than the carrier he was suggesting. I thought that was probably due to the long lines at the post office but perhaps he was worried about US Postal Mail Fraud because if the miner was a return from an other customer I doubt he could sell it as new. I would suggest that when buying from a reseller, ask if the package had ever been opened and insist you want a miner in a box that hadn't yet been opened.