Quote from: underwun on September 27, 2014, 08:58:09 AM

Quote from: AsiaNexgen on August 29, 2014, 12:54:18 AM

Hi there,

A rather sensational forum post but you have our attention. Your most recent withdrawal request was sent to an invalid bitcoin address (you were missing the last 4 characters of your address). I have corrected this for you and sent you your bitcoin. The Tx ID is: 930c13c7cc779a84ccb01c8fd01a1637da2a3241dabb4bfbe2d54c17f8bd9350

Provided the nature of this post I do feel it's fair to provide some background on this.

* You ordered a debit card from ANX 13 days ago
* Owing to the fiat nature of a debit card, accounts must first be verified
* You kindly uploaded the necessary however we requested for these documents to be translated by a notary public as they were not in either English or Chinese. Throughout the numerous back and forth emails between our support team and you (who noted this numerous times), this was never done. Unfortunately as kind as it was for you to translate your own documents, we can not accept these.
* You result to emailing profanities to our support team, who have at all times stated we will happily issue you a refund.
* You received a refund and then attempted to withdrawal to an invalid bitcoin address. I've since manually corrected this an your bitcoin has been sent.

I apologise if you feel the experience with ANX did not meet your satisfaction however I do honestly feel the majority of your claims are unwarranted. To reiterate:
* You did not send in the necessary information to verify your account
* Your emails were all responded to in a timely manner
* Owing to your submission of an invalid bitcoin address, your withdrawal request was delayed. We will soon be implementing logic to validate bitcoin addresses prior to allowing a withdrawal request below. I'll admit if we had this functionality available yesterday, perhaps we would not be in this dialogue now. I'll see if we can prioritize this piece of work.

Have a good day.

ANX

I have been a customer ANX, I have screwed up sends, sent Bitcoin to Darkcoin addresses, failed to enter transaction codes, generally have made all the mistakes all of us make as we learn.

The guys at ANX have been always awesome and I could not have more respect for them.

However what has happened today, I am trying to login and it appears they are down?

HELLO ANX where are you?

Hello, ANXPRO here.
The site is up for us, and there doesn't seem to be any outages. Please try again.