Re: 【ACTIVE】AntMiner S2 Tech Support- 4300 units powering a stable 4Peta GHS
Getting an answer from Bitmain is like getting blood from a stone:
Post a question here - nothing.
PM them a question - nothing.
Email them a question - nothing.
S2 & S3 users have been waiting since August 18th for these answers, that's over 6 weeks!
Now they have finally upload the newer cgminer code that fixes the security holes (6 weeks late), but they don't give users any information about how to apply the update!! Does that mean their customers have to wait another 6 weeks to get an answer?
It takes seconds to read a post, and minutes to reply with instructions on how to update, yet they don't seem at all interested in making sure that all their customers miners are safe from exploitation.....why is that Bitmain?
Post a question here - nothing.
PM them a question - nothing.
Email them a question - nothing.
S2 & S3 users have been waiting since August 18th for these answers, that's over 6 weeks!
Dear Community,
Our truly apologies for the mis-understanding reported....blah blah......there is a little mis-communicaton between Customer Service Team and R&D Department...blah blah.....
Any advice from the Community and Global Customers is appreciated, feel free to contact us via PM or info@bitmaintech.com.
Thank you!
Our truly apologies for the mis-understanding reported....blah blah......there is a little mis-communicaton between Customer Service Team and R&D Department...blah blah.....
Any advice from the Community and Global Customers is appreciated, feel free to contact us via PM or info@bitmaintech.com.
Thank you!
Now they have finally upload the newer cgminer code that fixes the security holes (6 weeks late), but they don't give users any information about how to apply the update!! Does that mean their customers have to wait another 6 weeks to get an answer?
It takes seconds to read a post, and minutes to reply with instructions on how to update, yet they don't seem at all interested in making sure that all their customers miners are safe from exploitation.....why is that Bitmain?
Just receive a message from Bitmain, so probably we will only have a answer in 4 or 5 October.
