Quote from: retro72 on October 03, 2014, 06:52:05 PM

Quote from: jomay on October 03, 2014, 07:42:38 AM

Quote from: retro72 on September 30, 2014, 12:51:53 AM

This is an interesting read about the debt recovery process in Sweden http://www.millerrosenfalck.com/2013/01/debt-collection-in-sweden/

Hi Retro,

So if I understand correctly, this is the process:
1) Reminder Letter with short deadline for payment
2) 7-10 days after deadline, sent reminder letter
3) 13 days after reminder letter => ready for action

I had thought a single letter requesting payment with an appropriate deadline is sufficient. Oh well, I'll write a reminder to KnC.
Have you send both already?

Yes that's it.
1) invoice with a due date.
2) If due date lapses. The day after send a reminder, with a short deadline
3)7-10 days after the new deadline lapses send a Letter Before Action.
4)If the debt is not settled within 12 days of the Letter Before Action, contact the Swedish Enforcement Authority (https://www.kronofogden.se/).
5) If they still refuse they will be summoned to court for a judgement

The invoice due date passed yesterday for me. I've been busy today so I'm sending a reminder letter on Monday. I'll probably contact the police as well. You can skip steps 2-4 and apply for a court summons immediately. Depending on KNCs response to the reminder and my schedule I might just hire a lawyer and have at it.

Interestingly from what I've read you can settle multiple claims at one hearing, a sort of mini class action so cost can be shared by several parties. Obviously all costs are recovered if you win the case. I'll probably shoot a few emails to law firms on Monday to get a better view of the options.

Yeah, I've sent off the final reminder on Friday. As I am off for vacation in a week I cannot even take the delivery anyways. So if KnC still leaves the delivery to be destroyed if I don't take delivery it is certainly not my fault (besides, I think this is another threat of KnC to make customers obey).

Regarding lawyer, haha00 has looked one up. Not sure if it is the best/cheapest choice. However, I think we should all coordinate this effort. The more people are in to one lawsuit, the cheaper/better.

As I have written in the other thread, Sweden is the poster child of the EU regarding class action, as they already have procedures in place for it.

Interestingly the ECCS has also replied to my complaint and has referred me to ARN. It's about what I was expected. However, I don't really want to wait as long as the ARN procedure may take.