Quote from: dogie on October 03, 2014, 10:03:24 PM

Quote from: BitmainWarranty on October 03, 2014, 09:48:17 PM

If you believe the item was defective, you can return the miner to the following address immediately without obtaining the prior authorization, however, if the device is not under warranty or turned out to be a mis-diagnosed unit, there will be a return shipping fee and diagnostic fee be billed to you before the package be send out...

Bitmain Warranty
3700 Quebec Street #100239
Denver, Colorado 80207
USA

Telephone: +1-844-248-6246

Average Turn Around Time for non-preauthorized RMA, be 2-3 business days before it is send out.

Required printed Bitmaintech.com order confirmation page and brief description of what is wrong with the unit. (Please make sure to include a phone number and e-mail address, so one of the techs can reach you if they have questions)

* WARRANTY IS EXCHANGE TO A FUNCTIONING ITEM ONLY. THERE WILL BE NO REFUND.

Quote from: FUBAR-BDHR on October 03, 2014, 09:07:06 PM

Quote from: IYFTech on October 03, 2014, 08:58:40 PM

Quote from: GWilkiejr on October 03, 2014, 08:42:45 PM

Bitmain - Every hour we're down we're losing money. What is your ETA on getting us the new firmware???

Based on their previous record - about 7+ weeks........

Is that before or after the the 2 months of sending screenshots to convince them there is an issue?

Who are you? Your number is plastered all of the internet for all manner of things.

That phone number and the address belongs to Bitmain's support @ North America . The reason I know is because I had to RMA a s3+ blade from my batch 9 since it stopped working shortly after I received the miner.
Nonetheless , my RMA process went very smooth since I got the replacement blade at my door in less than 2 Days. I would recommend anybody needs RMA support call that phone number (they also have one for EU but I can't remember the number) you'll get much quicker result instead of trying to contact bitmain on this forum.