Quote from: jdape on October 05, 2014, 05:49:59 PM

Filed a complaint with the Swedish consumer protection agency. Feel free to use and modify this to file your own complaint. Email it to konsumentverket@konsumentverket.se

How to file a Consumer complaint in Sweden:
http://www.konsumentverket.se/otherlanguages/English/This-is-how-you-file-a-complaint/

Right to Cancel a purchase within 14 days of receiving it:
http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Right-to-cancel-a-purchase-Right-of-withdrawal/

Defective Goods:
http://www.konsumentverket.se/otherlanguages/English/Consumer-rights/Defective-goodsComplaint-/

Code:

To Whom it May Concern,

I purchased a computer product named "Titan" from Kennemar & Cole AB (https://www.kncminer.com) aka KnCMiner.

KnC 20nm Sweden AB
Birger Jarlsgatan 33, 5tr
111 45 Stockholm, Sweden
Org number: 556949-2928

The "Titan" product they have shipped to consumers is not functional and poses an extreme fire hazard.

I will now explain why the product is a fire hazard and that the company knows it is a fire hazard and has sold and shipped it to consumers anyhow.

The product is called a "Titan" and it's a specialized computing device. It receives power from a standard ATX computer power supply such as those sold at any computer store around the world. The Titan has uses a single "PCI-e" type power connector. The industry rating of these types of connectors is for a maximum of 75 watts. The problem occurs when the Titan is turned on and begins working. Each unit of the Titan uses 245 watts of electricity. This causes the connector (where it is attached to the Titan unit) to melt and when completely melted, the power supply pins touch each other and a short circuit is created with the potential to cause a fire.

245 watts is way more power than can be safely used with a 75 watt connector.

These devices are not certified by any authority nor do they comply to any standards. They do not have any UL certifications of any kind.

I purchased this product expecting it to be safe to use and to conform to the national electrical standards and rules of Sweden. It does not do so whatsoever and is a danger to all consumers.

The company 'KnC' aka "KnCMiner", "Kennemar & Cole AB", has produced similar products in the past that have also caused fires and melted due to their high power consumption, lack of safety features, and non UL listed specifications, parts, and build quality. They could have revised the product to use two or three connectors and it would have worked safely.

Aside from the safety issues, the product is also defective and does not perform the functions it was advertised to perform.

I can supply more information about the product.

I'm attaching a picture of the melted power connector cause by this device. Luckily I smelled burning plastic and was able to turn off the device before and more damage was caused.

I have been in contact with dozens of other consumers who also purchased this product 'Titan' and have also experienced melting connectors, burning wires, non-functioning devices. KnC is refusing to honor any refunds.

I would like to return the product for a refund.

Below you will find my original sales receipt. The product was in production for many months and was finally delivered to me three days ago, on 10/02/2014.

Regards,

read the defective goods part....the mnfg (knc) can choose to repair so that defective product link will do us little good imho
I'm sure your be way back of the line.......getting a RMA from them if that was the case

just saying