I've been asking and posting about it here and on IRC for almost two years. It wasn't until I posted here and left you negative feedback that you started coming around and responding again. What is it going to take to resolve this, man?
Rawted,
This was a BitInstant matter, not one of me personally. I've done my best to refund every customer, paying thousands out of my own pocket.
I sent you an email and I am offering again here to
fully refund the $360 you deposited that day.
You have my email, as we were in conversation, feel free to email me an address where to mail the check.
I will overnight a FedEx check to you today if you email me your address right now.
-Charlie
I can appreciate the fact that you're no longer involved with BI. I can totally appreciate the amount you have had to pay out of your pocket to clear up issues. My problem is that I started this support request through you/your company back when you were in charge of it all. You know exactly who I am, as you just emailed me right away after I posted. If you notice the email you replied to was sent March of 2014. That's 7 months since you last replied to me about this. You even knew the exact amount (360). Why did it have to get to this?
I'm torn as I realize you have no control over BI assets anymore, but I feel like my situation is different (due to the length of time I have been in contact about this, and the hoops I've been forced through), and that I have been more then patient enough. The offer of $360 is commendable, but again, I bought bitcoins with that money - I didn't place it in a no-interest savings plan for 18 months. I am honestly not happy at all with that appeasement. I appreciate you responding, and honestly attempting to resolve this (which I would like as well), but this is not fair, imo.
I have removed the negative from your profile while we work towards an amicable solution, and thank you for stepping up.
EDIT: The email you just replied to from feb 2014 even has the order ID, event details, store, and location sent from in it. Would it be worth trying to get a hold of zipzap again about this?