I can appreciate the fact that you're no longer involved with BI. I can totally appreciate the amount you have had to pay out of your pocket to clear up issues. My problem is that I started this support request through you/your company back when you were in charge of it all. You know exactly who I am, as you just emailed me right away after I posted. If you notice the email you replied to was sent March of 2014. That's 7 months since you last replied to me about this. You even knew the exact amount (360). Why did it have to get to this?
I'm torn as I realize you have no control over BI assets anymore, but I feel like my situation is different (due to the length of time I have been in contact about this, and the hoops I've been forced through), and that I have been more then patient enough. The offer of $360 is commendable, but again, I bought bitcoins with that money - I didn't place it in a no-interest savings plan for 18 months. I am honestly not happy at all with that appeasement. I appreciate you responding, and honestly attempting to resolve this (which I would like as well), but this is not fair, imo.
I have removed the negative from your profile while we work towards an amicable solution, and thank you for stepping up.
Thanks for your message.
I was able to know the amount and who you are because after you posted this I searched "Rawted" in my gmail search and only 1 email came up. I also know it was $360 because that was the amount you told me, so I am going by your word.
There are many places where your order could have failed, and Im sorry for the length of time it has taken to resolve this. ZipZap may have not paid us for your order, or it could have failed. Bitcoins were never purchased for this order. If there was, we would have had the coins to give you
I was only apprised to this situation when once I got your email on Feb 17th 2014. Up until that point, I had no idea of this situation.
The day I got your email, I copied my partner and said (you have this email as well)
Hey Gareth,
Can you look this up and confirm?
Ill pay the refund out of my pocket if the details match up.
Steve - I stepped down, but like I said be glad to help.
Since then I received 1 other email from you in March. Gareth has not responded to me, and I dont have any corresponded between you and him.
My current offer stands. We dont have much information to go on here, but Im happy to refund you to just end this.
Currently, as part of my bail conditions I am not allowed to engaged in any BitInstant activity. This includes investigating this further and buying more Bitcoin for the company. The only thing I can do is refund you out of my pocket. The $360 would come from me personally and not the company
There is a clear legal line between what a company and a person. All of these dealings are between you and the company. I am no longer part of the company. However Im doing this because I know $360 is alot of money and I would be pissed as well.
-Charlie
EDIT: The email you just replied to from feb 2014 even has the order ID, event details, store, and location sent from in it. Would it be worth trying to get a hold of zipzap again about this?
All ZipZap will do is confirm this order exists in their system and that you paid.
From then on, I have no way to check the BitInstant system of what happened to your order.
This is why Im offering to give you a full refund.
Edit: I'm not even legally allowed to send you Bitcoin as a refund, as that constitutes money transmission which I'm guilty of. I can only refund you in the way you paid which is why I offered to FedEx a bank check.