Quote from: vertoe on October 11, 2014, 09:50:48 AM

Hi Mike,

thanks for taking the time to answer my questions. In general I have to admit I never came across such a well designed and security-confident bitcoin site at all. I am positively surprised and already piped a couple of hundred bitcoin through your service (just bought a car Cool

). The best thing is the simplicity of the service. It's secure (yet to be prooved) and easy and I can even spend my coins when I'm not at home.

But still, I can't go to bed knowing there might be something I have missed or not under control while having all my funds on BitGo.com.

Why are so many features only for enterprise users and where can I find the pricing? Isn't it wrong to lock out key security features from normal users and still telling them this is more secure than everything else?

Cheers
--vertoe

PS: A few more notes/questions:
- The default setting of the currency (I'm prefering Euro) is not saved in the dashboard after logout.
- Where does BitGo get the current prices from?
- https://bitgo.com/faq/gifts does not work, is it not existing anymore?

Thanks for the kind words.

I understand your nervousness, you should have that with bitcoin. If it makes you feel better, we hire external security auditors regularly to go over our service and software.

The reason you can't access all of the features is because we aren't really a consumer site, we've been focusing on larger, institutional holders of bitcoin. I wish it were free for everyone, but it costs us a lot of money to do this, and it just hasn't been our focus. I hope others will use the bitgo platform & APIs to build consumer based products. If you are interested, we can get you setup for $19.99/mo with a basic account. I know its not free.

To answer your other questions:
* The currency should stick; we'll take a look at that. (let me know which browser you're in and if you're in private browsing modes)
* Our prices are from bitcoinaverage.com
* The FAQ you stumbled across has some legacy references. I'll strip those out.

Again, sorry that we don't have everything a consumer or individual would want right now. I think we're one of the few (only?) bitcoin businesses focused on business needs.

mike