Quote from: realnowhereman on May 24, 2012, 10:45:07 AM

Edited to add:

Quote from: Bitcoinica Consultancy on May 24, 2012, 10:38:52 AM

1. Unfortunately Zhou himself has delayed greatly the reclaim process.

How exactly has someone who reportedly has no access, done that? Are you claiming he has deleted data? I can't see any other way in which he could delay the claims process.

Quote from: Bitcoinica Consultancy on May 24, 2012, 10:38:52 AM

2. We hope that users wait until there is more disclosure to judge what has happened.

You seem to think we, at present, care one jot about disclosure. What difference will it make to us and our access to our money if you were all to publish your chat logs right now? Answer: none.

You are being judged on the number of days that go by without access to our money; without explanation of why we have no access to our money; and without statements of facts. You addition of mud slinging is making neither you nor Zhoutong (despite what he might think about restoring his reputation) look good.

Quote from: Bitcoinica Consultancy on May 24, 2012, 10:38:52 AM

3. We do apologise for the turn this discourse has taken. However, we hope to show how important this disclosure is and our dissatisfaction with how things were being handled and continue to be handled.

Apologies imply regret; regret implies a wish that something hadn't happened; and yet you continue this public mud slinging. The pair of you seem to know nothing about professionalism. Customers are allowed to be noisy, ignorant, irrational pigs. Professional companies are not.

See below for the questions you should be answering.

By "we want information", we didn't mean we wanted to see your internal squabbles over who's fault it all is, and who signed what piece of paper. Go and get some lawyers and a court case and sort it out between yourselves.

What we want to know is:

Whether you have a database backup?
Whether you have control of the remaining 'cold wallet' deposits?
Whether you have control of the remaining USD deposits
How much of the customer-owned funds are left?
Why is the claim process taking so long? We all still know our passwords and if you've got a copy of the hashes of those passwords, we can ID ourselves. Surely a small web page to let us log in and look at our balances is about a days work? Even if we can't withdraw them yet?
What is the name of the person or persons (not a shell company) responsible for Bitcoinica's debts? Note: the person responsible for the damned I.T. cupboard is an internal matter of your own.

These are simple factual questions. They require no mud to be slung and revealing them can't possibly be covered in an NDA, since the NDA wouldn't have predicted this theft.

+1
This is exactly what is needed.
And if those answers will not be given by a reasonable deadline which to me would be 24 hours, people affected could consider filing a class action lawsuit.
And if the ownership / responsibility is not revealed to do that, could get a court order to reveal this quickly.