Quote from: repentance on May 25, 2012, 02:14:08 AM

Quote from: scales on May 25, 2012, 01:29:42 AM

I deposited cash into your wbx account and have the receipt for that transaction. If all fraudulent activity was bank transfers then no one has the right to hold my money. There is no way my deposit would be considered fraudulent. Who can I contact? This should be a straight forward and easy refund. You should at least enquire on my behalf as I do believe they should only be concerned about bank wire transfers!

If the matter has been reviewed by the Financial Services Ombudsman then that is who you need to contact. You need to remember that the WBX bank account would have been hit twice - by the fraudster to fund transactions on his WBE account before the fraud was detected and then by the bank reversing the deposits. Poor risk management protocols essentially meant that "your" money and that of other customers is what the fraudster used to conduct his or her transactions.

I see, thanks for clearing that up. It's all a bit confusing for me.