the plot thickens.

Will somebody just admit whether there is a backup of the user database or not?
Man up zhou.
There is
NO BACKUP. Think about this:
PASSWORDS WERE SALTED. There was NO NEED for a claim form. They could have let the users simply login into their account to authenticate.
Not to mention those users using google authenticator.
The form is there because there is jack shit in terms of data.
If this is the case, I blame zhou for that. A 17-year old boy with zero contingency plans, twice demonstrated (shame on me). (and furthermore, I will never use his new domain manager service or any other).
How does he suppose to process claims without a user database backup is my only lingering question?
genjix and zhou: get a room. you belong together.
MagicalTux handled his shit last year, because he was a twenty-five year old man. Long-live MtGox.
I think you are a little bit confused.
Your passports are in my private repository (AES-256 encrypted), and the previous API access key was revoked. I'm the only person with access to such information now. Patrick et al. can request for the repository once they need it, but currently they don't.
Zhou Tong's hands are tied, because he no longer has access to the systems - as far as I can tell from what he has posted. He has also offered to take over the claims process and make everything right, but that was also rejected. Attacking him and his reputation isn't the way to proceed here.