Same here, I feel like I have been ripped off.
You have been ripped off. No company in any other environment would be allowed to operate like this or they would be out of business.
If you have not received a product or a refund then you should be in the group that is trying to get some kind of reimbursment.
Please continue submitting claims to your local authorities and either PM the number to me or post it in the thread. You can remain anonymous if you would like, however I feel the power we have will be based on our numbers.