Black Arrow and Minersource combine for EPIC FAIL!

Feel sorry for this customer even though the miner gets delivered because in this case it was so late (and even after refund was sought early) it will never make anything back for the customer. This is an epic BFL style move of mine it for all for what they are worth then deny refunds then ship it. This is inexcusable behavior. Personally I suspect that all the disreputable companies play this way.

Quote from: heslo on October 17, 2014, 05:21:54 AM

Well after the retards at MinerSource not listening to me and refusing my refund, an unexpected X1 arrived at my doorstep this morning. Opened it up and I am impressed by the quality of the unit as others have stated, it really is nice; but far too little too late. After powering on the unit and setting it up, it's running at 1100MHz and getting around 110-115Gh/s which is about on the money I suppose. Speaking of money, this outdated piece of junk won't even make back what I spent on it. Oh, and for the life of me, I can't get the Android phone LCD to display any stats. Just entering the details in the web browser leaves it there loading with nothing coming up; another let down. An app to display stats would have been apprecated rather than just showing a web page on it's screen.

Oh well, this fucking headache for me is over and never again will I spend a cent with BlackArrow or with MinerSource. As for the "compensation" don't worry guys, we'll never see it.

And on you poor bastards waiting for the X3's, funny how when the shoe is on the other foot, BA likes to go all legal when someone is "developing a prouct on others money and time" WHAT A JOKE! Maybe Apluspower are replacing Bitmain's PSU's because at least they know they will ship a product in a timely manner

More gouging of customers by Black Arrow because of their own failures:

Quote from: Gomer on October 16, 2014, 02:09:36 PM

Quote from: ElGrandJefe on October 16, 2014, 06:41:01 AM

Quote from: blackarrow on September 14, 2013, 03:15:59 PM

08 Sept 2014: X3 Power supply recall

There have been reports that some X3s are failing. We have located this problem to be caused by the power supply.
Please note that this power supply is not manufactured by Black Arrow and has been purchased from a company in Shenzhen which sold it to us as CE certified.

After thorough investigations the power supply company has reached the conclusion that there are 3 major issues in this PSU and any PSU can fail at any time and it not safe to use. They have currently fixed the issues and are currently testing them.

Please stop using all X3s immediately!

We are recalling the X3 power supplies. Please do not ship your X3 unit or X3 Power supply back to us right now. We will contact the X3 customers later this week with more instructions on how to arrange shipping. If you have an X3 and have not received an email from us this week please contact our customer support immediately.

According to Nemesidis, this has now changed to

Quote

Please send not working ones for replacement, include ticket number as RMA number.

Unfortunately we cannot replace something that is sitting at your place, we need to receive it, file it and find a cause. After that, replacements will be issued. We are unable to replace units or parts, without receiving ones that has problems back. Please note that if found working, or mechanically damaged, additional charges can be applied for replacement and testing of such parts.

1) Recall all PSUs and tell people to unplug and RMA them.
2) If any of the PSUs actually does work, charge customers an additional fee for testing and replacement.
3) PROFIT!!!

This is complete and total bullshit.

This is crazy. What sort of company do this to customer?

YOU built machine that is fire hazard. YOU pay all cost to fix.

How they ask customer to ship to China, the customer pay to ship, then they pay to test and more to replace. How does this make sense to any person?

Machine is very late, is now useless, no longer make anything, all customers lose money. BA already break price matching promise, BA already break promise of refunds, BA ship product that is a fire hazard, so people cannot run and now BA ask people to pay MORE money to fix problem made by BA.

I see now that they do not want to pay to fix this problem, they hope people will not send back and try to fix by own way or not fix and run this and maybe burn their house. BA do not care if people do not have product that even turn on, or if it burns house.

I think someone is angry at Black Arrow:

Quote from: Pentax on October 17, 2014, 03:06:39 PM

Quote from: ElGrandJefe on October 17, 2014, 02:36:21 PM

Dude, don't mince words - tell us what you're really thinking Wink

Well, OK.

I'd like to see them all in jail getting gang raped by a bunch of very large men that were put into jail for having peckers too large to be legal.

The weekly progress update could include a medical rundown of how many stitches it took to get their asses back in working order after shower time and who might have caught some nasty disease this week.

I'd eat that up like a box of Girl Scout cookies. Grin