I sent an email to support a month ago and still haven't gotten any reply. Has anyone else gotten any replies from support?
Got a reply to one sent about a week ago recently. There seems to be a backlog.
Seems like these are the common issue of Bitfinex support.
As I said before, if you don't enough people to handle this, why not hire more people to make us feel that your are really care about your customers ??
Just so you know, we get hundreds of emails a day. Sometimes one may slip through the cracks, but it is pretty rare overall. Remember, however, that every person who emails support without first posting about it here, and then is satisfied and doesn't write a post saying that his issue was solved satisfactorily make up the vast majority of support emails.
We are looking into the two people who said that they haven't received a response.
By the way, if you post here, the more details (without posting sensitive information) the better...