Quote from: mjr on October 23, 2014, 06:48:03 PM

Quote from: MustMan on October 23, 2014, 04:14:17 PM

Seems like these are the common issue of Bitfinex support.
As I said before, if you don't enough people to handle this, why not hire more people to make us feel that your are really care about your customers ??

Just so you know, we get hundreds of emails a day. Sometimes one may slip through the cracks, but it is pretty rare overall. Remember, however, that every person who emails support without first posting about it here, and then is satisfied and doesn't write a post saying that his issue was solved satisfactorily make up the vast majority of support emails.

We are looking into the two people who said that they haven't received a response.

By the way, if you post here, the more details (without posting sensitive information) the better...

Seems there are many emails "slip through the cracks".

Quote from: Vagnavs on October 23, 2014, 05:11:05 AM

Hello,
I have an account with Bitfinex.com and was using Bluestacks with Google authenticator. But I have a hard drive crash and need to have the 2 FA reset. So I can log back in and make some trades. I did contact support a couple days ago. Any help would be greatly appreciated!
Regards,
Brian

Quote from: nrd525 on October 24, 2014, 02:33:02 AM

I'm waiting for a response from support about my request for a refund due to TH1 market manipulation. Original email was sent on Oct 15 (Subject: "Money lost due to TH1 contract design").

I encourage people who didn't get soon response from Bitfinex support send your email again and again in case your email "slip through the cracks".

Ok, why I thought support services of a company like Bitfinex become so important for all of us as their customers?

That is because it is the only way we can contact them in case of any issues/emergency, especially when we put lots of our money into Bitfinex.

p.s. To be fair, anyway, mjr (josh?) is the best PR so far even as I can recollect he is the second one....