Quote from: mjr on October 24, 2014, 03:42:23 PM

Quote from: Vagnavs on October 24, 2014, 01:49:53 AM

Quote from: Vagnavs on October 23, 2014, 05:11:05 AM

Hello,
I have an account with Bitfinex.com and was using Bluestacks with Google authenticator. But I have a hard drive crash and need to have the 2 FA reset. So I can log back in and make some trades. I did contact support a couple days ago. Any help would be greatly appreciated!
Regards,
Brian

okay, since there isn't

Quote from: mjr on October 24, 2014, 12:36:42 AM

Quote from: jollybit on October 24, 2014, 12:18:41 AM

Quote from: Killerloop on October 23, 2014, 02:01:55 PM

Same here, email sent a week ago --> no answer yet

Any update about this?

I asked specifically if you guys could provide some more info? I don't even have the email address to search for your email. That being said, support has said they do not have any backlog.

okay, I provided a pretty good summary above and since there doesn't sound like a backlog.
My email was titled "lost Google authenticator key". I'll be glad to provide any details in regards to my account and trading activity.
Thanks for your time,
Brian

Hey Brian,

I found the email, it looks like it was responded to. I'm not sure if there was an issue after that. Specifically, John asks you to send the request from the email associated with the account, this is one of security measures in place to ensure that only the account holder can make a change to 2FA settings. I am looking into this further, but it appears, since John asked for an email from the address registered with the account, that the email you used was not it. Could you try to send an email to support from the other email address you mentioned in your email?

I will check the support emails, and make sure to hurry this along, but it appears that we are just waiting on an email from the email address associated with the account.

-Josh

I'm sorry, I had to have 2FA disabled on Bittrex as well.. I got the emails confused and yes you guys did contact me that day. Sorry about the inconvenience..
Regards,
Brian