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It does not really concern users if the target bank is Bank of America, or Bank of Africa, Bank of China, Bank of Denmark, or Bank of England.
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Of course it does. If my bank account is with an American branch of Bank of America already and your account is there too, then my fees will be a lot less than sending to Africa and the bank of Africa.
I'm happy to KYC and AML if there is the benefit of saving fees compared to the exchange I already use. Currently I can't know and can't be bothered. As such you did not get a potential customer.
If it is no secret why not publish it? At least the bank name and the country it's in.
I see what you're saying and that's a fair theory. We are working with a couple of potential partners in North America but we do not own any accounts there yet. Our existing customers from that region usually pay $45 + $15 for outbound wires. Just for your reference.
As a matter of fact, wire is never cheap and that's why bitcoin/ripple gets a chance to grow. For smaller amounts, Ripple/EgoPay might be cheaper. For thousands or more, wire is more cost effective and reliable.
For BofA specifically, we happen to have a business partner who banks with BofA in US. It turned out to be more troublesome to transfer money within BofA system internally, especially both personal and business accounts are involved. At the end they gave up and used "domestic wire" instead, which still costs like $25.