This is Tim Shao from Bitmaintech.
At last! A real Bitmaintech employee who can offer some real support, not a moment too soon either.
I hope he cleans up all the dogie poo left on this thread......
hi, dogie is the right person to help u with the operation guide and technical support.
please understand that sometimes customers may come across problems with your miners due to various combinations. And it did happen before we received the so-called faulty items or even the whole unit and found it was actually running well.
And if you found some hardware problems, like the faulty hashing PCBs, controller boards,etc, you can send an email with your RMA request to this email address: info@bitmaintech.com or contact Bitcoinwarranty directly. We will arrange a return accordingly.
Anyway, we will try to improve our aftersales service.
I would rather deal directly with Bitmain than go through a paid off messenger boy with a bad attitude who's committing tax fraud, thank you.
Can you tell us why you still haven't released the S2 firmware you promised 9 weeks ago to fix the security issues & update cgminer?
Why have you not fixed the latest S3 firmware that actually breaks the S3 & lessens its performance - surely you should take it off your support page?
Will S4 users also have to wait over 9 weeks for a firmware fix & so allow them to use a pool of their choice?
I notice Spondoolies are now issuing compensation payments to their customers for lost mining time & underperforming units - will Bitmain be doing the same?
Thanks.