Quote from: deleterase on October 27, 2014, 11:13:44 AM

Quote from: Tim.Shao19 on October 27, 2014, 07:26:40 AM

Quote from: deleterase on October 24, 2014, 02:20:53 PM

Quote from: Tim.Shao19 on October 24, 2014, 03:12:42 AM

This is Tim Shao from Bitmaintech.

At last! A real Bitmaintech employee who can offer some real support, not a moment too soon either.

I hope he cleans up all the dogie poo left on this thread...... Cheesy

hi, dogie is the right person to help u with the operation guide and technical support.
please understand that sometimes customers may come across problems with your miners due to various combinations. And it did happen before we received the so-called faulty items or even the whole unit and found it was actually running well.
And if you found some hardware problems, like the faulty hashing PCBs, controller boards,etc, you can send an email with your RMA request to this email address: info@bitmaintech.com or contact Bitcoinwarranty directly. We will arrange a return accordingly.
Anyway, we will try to improve our aftersales service.

I would rather deal directly with Bitmain than go through a paid off messenger boy with a bad attitude who's committing tax fraud, thank you.

Can you tell us why you still haven't released the S2 firmware you promised 9 weeks ago to fix the security issues & update cgminer?

Why have you not fixed the latest S3 firmware that actually breaks the S3 & lessens its performance - surely you should take it off your support page?

Will S4 users also have to wait over 9 weeks for a firmware fix & so allow them to use a pool of their choice?

I notice Spondoolies are now issuing compensation payments to their customers for lost mining time & underperforming units - will Bitmain be doing the same?

Thanks.

I would rather deal directly with Bitmain than go through a paid off messenger boy with a bad attitude who's committing tax fraud, thank you.
i don't know what's your accusation based on, but i personally think it's not appropriate to squabble over this in this support thread.

Can you tell us why you still haven't released the S2 firmware you promised 9 weeks ago to fix the security issues & update cgminer?
software engineer is testing the new firmware now, will keep you updated. and please pay attention to our official website.

Why have you not fixed the latest S3 firmware that actually breaks the S3 & lessens its performance - surely you should take it off your support page?
you can find the most recent firmware from the following link. And we would like to get your feedback on this.
https://www.bitmaintech.com/support.htm?pid=007201407180243004432lBQW28O0633
antMiner_S320141024.bin better support for firefox and chrome.
MD5: 7189A012A7A3CECB9DB05090B7D0D64F

Will S4 users also have to wait over 9 weeks for a firmware fix & so allow them to use a pool of their choice?
https://www.bitmaintech.com/support.htm?pid=00720140930114518599JXGHWWD80660
initramfs.bin.SD-20141016.tar.gz fix a bug of share committing.
modify miner status web page.
MD5: BF5AB5F21AED999146800AB206A0CDA0
what is your problem here?

I notice Spondoolies are now issuing compensation payments to their customers for lost mining time & underperforming units - will Bitmain be doing the same?
first we will try to expedite the RMA process as per our aftersales service principles depening on the real situation, and we'll try to enhance our technical support guide to avoid any mis-configured or inappropriate operation from some customers who may not be that practised. As for the compensation, we'll exercise discretion in light of the circumstances.