Quote from: smoothaces on October 28, 2014, 10:03:55 PM

Quote from: thecrimson16 on October 28, 2014, 09:58:11 PM

I made toto parlay with you guys....I've emailed you guys but haven't gotten a response...the wagers were over 1.5 in West Brom and Swansea Draw no bet...the wager doesn't get confirmed by you guys until 80 plus minutes into the game when Liverpool equalizes...how is that legit?...it seems like you guys waited to confirm it until I had the best chance of losing..

happened with me as well (with the match difference), The bet just confirmed and appeared after my pick was losing 2-1 (as it was sent when the result was 0-1) ...

smoothaces and thecrimson16,

I will reply to both of you together since you ran into the same problem.

Your bets were confirmed instantly as soon as they were received, but there was a problem with our website, it did not display the confirmation for a short period.

Our automated betting system is separated from the website. It was working properly and processed all bets normally but due to a technical problem it could not update the website with the status of new confirmed bets for a short period while you placed your bets.

It's important to note that your bets were confirmed instantly and had they won they would have been paid out automatically at the completion of the game. Regardless, we went ahead and refunded your bets.

Meanwhile this problem has now been fixed. We apology for the inconvenience caused.

Please let us know if you're in need of any more help and thanks for betting at DirectBet.