Quote from: Tim.Shao19 on October 29, 2014, 04:07:51 AM

sorry for all the troubles.
please contact me via email, my email address: ting.shao@bitmaintech.com
you might have contacted info@bitmaintech.com before, can you please let me know your email address and order id, i will track your order in the mailbox and email system and confirm with my colleague again.
and i think it better if you could please send us a video to let us get to know the situation.

Quote from: MrGreenHat on October 29, 2014, 02:58:37 AM

I received a Batch 2 with a PSU that was DOA on Thursday, October 16th. BITMAIN support apparently didn't believe me for the first several days as they were "sure" that my S4 was sent out in the batch with the new PSU's. I finally got my replacement PSU today and it seemed to work OK for about 3 hours (although I did notice that one of the four hashing boards wasn't hashing), so I decided to re-arrange the PCI-E cables (there are like atleast 8, and you only need 5, one for control board and one for each of the hashing boards) and guess what happened?

The brand new PSU that arrived today now will only power the control board. If I try to connect even one PCI-E cable to anything other than the control board, the PSU shits the bed and the green "Run" LED shuts off and the red LED light turns on where it says "fault" and the orange LED goes solid where it says "Alert". Not only that, but I can no longer power the unit using my own PSU's (which are actually used to power my S3+'s, otherwise I wouldn't have bothered with asking for a new PSU in the first place), which I was able to do until this new PSU arrived. However, the PSUs still power my S3+'s, fortunately. I have yet to hear back from BITMAIN support staff concerning today's new issue, but they refused to compensate me for my 12 days of lost mining, and I don't anticipate that I will get the result that I want at this point, which is a complete refund, because I have spent HOURS of my own time (which is valuable to me) fixing a miner that was advertised as "plug-n-play". my fingers have been cut up by the fucking heat sinks and I'm going to have a hell of a time removing the blood stains from carpeting/clothing. Since when is it the customers responsibility to fix a broken miner? I have been an extremely loyal BITMAIN customer up to this point, but now, I am going to do all that I can to make sure that no one has to deal with what I have had to put up with.

So for anyone considering buying an S4, let me be the first to warn you, they are pieces of shit. They use cheap, unreliable, non-brand name PSU's, and at this point I have about as much faith that they will do the right thing and give me a refund as I do that BFL will give me a refund.

This is nothing short of criminal. Just because up until the past few weeks BITMAIN has had a relatively spotless reputation doesn't mean that you should blindly believe that they will continue to take care of their customers when its obvious that something is VERY VERY WRONG.

Look at all the poor people who are stuck with S2's waiting for firmware. OPEN YOUR EYES PEOPLE, haven't you noticed that BITMAIN has been making a hell of a lot of promises that they can't keep?
Has anyone actually received compensation for their downtime? Where is BITMAIN, the user? not BITMAIN SUPPORT or DOGIE, but BITMAIN. If you are reading this, this is a WONDERFUL opportunity to explain yourself and get your shit together.

I sent you an email 24 hours ago and have yet to receive a response.
I have not received a response from BITMAIN support in over 48 hours.
In my email, I apologized for getting so upset and expressed to you that I am willing to do anything at this point to get this miner running. I asked you specifically what to take a video of, whether you wanted a video of me trying to unsuccessfully power the unit with the DOA PSU, the replacement PSU that died after a few hours, or my own PSU's (which, as I said, are now no longer able to power the unit for some strange reason ever since the replacement PSU died, but they still power my S3s).
In twelve hours, I will have had my Antminer S4 for TWO weeks, but I haven't been able to mine more than a few hours, and no one at BITMAIN support seems to care.

I want to be like others in this thread and be able to come here and post that all is well and that you have taken care of the issues I have had and that I'm hashing away, but I can't if you aren't going to communicate with me. If you haven't noticed, I'm very frustrated about this, and it only makes it worse to see that you seem to be ignoring my requests for help. Even though you sent me a defective product, I am willing to do what I have to do to get this thing working, but it doesn't appear that I am going to receive any support from the BITMAIN team.

Who wants to buy my S4? I'll sell it for 3.179 BTC, exactly how much I paid, including shipping, (bitcoin was actually worth more when I ordered the miner than it is now, but I don't even care, I just want out of this mess.) I will be up front with you and tell you that you're going to need to do an RMA to replace the PSU for the second time. Good luck, hopefully they'll be better to you than they have been to me. Send me a PM if you are interested.

In the meantime, I would appreciate some communication from BITMAIN and friends!