Thanks for your comments.

1. Daily withdrawal limits and way to lift them is clearly listed on the site. Its very easy to lift those restrictions and withdraw as many as 500 BTC a day.

Getting to Level 2 is pretty straight forward and easy.
We are simply not interested in running yet another 'anonymous Bitcoin exchange'.
Bitcoin may have started like that, but we think that is not the right way going forward. If you see the evolving economy of Bitcoin, you will notice 99% of the exchanges do require to meet KYC and AML policies laid out by the Government around the world.

We certainly do not want to be in middle of some big (or small) money laundering operations that fund illegal trades such as drug trafficking, and terrorism to name few.

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2. Withdrawal times:

We know that some people are upset about withdrawal times and we would like to clarify:

Bitcoin withdrawals are processed within hours in most cases.
If you've sent us a BPAY, the withdraw time will be more because we need to be sure you sent the BPAY from your own account and a scammer did not just hacked into someone's bank account to send it.

How can you make sure this is faster?
Simply deposit cash instead of Bank transfer or BPAY transfer.
That makes withdrawals almost instantaneous. Our risk there is minimum to none and the speed is definitely faster as we do not need to further verify you.

Cash withdrawals:
As your history with us grows, we tend to send out withdrawals faster.
We do need to have some history with your account to expedite the process.

Some international wires can and do take time, so please keep that timeline in mind.
Some local banks take 1 to 3 business days to transfer funds too. This is not in our hand at all.

If you are a bigger trader, by all means reach out to us for a transaction fee discount. We would love to work with you.

Rest assured, igot is not here to scam you or anyone else. That's not why we started this platform.

We are known for our extra precautions (sometimes criticized) and many users get frustrated, which we understand and listen to.

But due to number of BPAY frauds in Australia, we have to be very careful with every account. We've blocked thousands of dollars worth of fraud by enforcing strict KYC.

What these scammers really do is use BPAY to fund igot, then withdraw Bitcoin.
Once the Bitcoin is sent, theyre gone. Theres nothing anyone can do about it.

As an exchange, it is our job to make sure this doesnt happen.
When this happens, the following happens:

The scammer has gotten away with free Bitcoin
The victim (whos bank account or card was used) is out of money
igot then needs to make sure the money is given back to the victim, affecting our bottom line
Banks see this as high risk business and shuts down Bitcoin related bank accounts

We see a lot of classic frauds every day and you, as our user have to understand that we need to be extra careful.

Weve seen so many cases where:

Scammer scammed someones bank account and took of with Bitcoin
Some unsuspected old people have had their life savings or major portion of it taken away
Some kids use their parents bank account to buy Bitcoin without understanding the risks (and theyre under 18 years of age)
Some people have had their identity and cards stolen from their mailbox while they were away

As we grow, we are constantly reviewing our policies to make sure we're able to eliminate fraud and lift limits on most accounts instantly.

As part of our voluntary obligation, we meet the AML and KYC policies laid by the government. This is good for Bitcoin ecosystem in general and since Bitcoin is not yet regulated, we think self regulated exchanges like ourselves are doing the right thing (legally speaking).

We look forward to your feedback. Please feel free to email us on hello@igot.com.
We will be happy to help.

Regards,
Rick Day
Founder
igot.com