Quote from: kooy on October 30, 2014, 09:30:02 PM

Ok can I just have the money back in the account as if I had never pressed the forfeit bonus button? The bonuses should not be automatically applied. You should have to confirm it because it makes everything confusing. I didn't even know about the first and second deposit bonus. All i asked for was the 30mBTC bonus

Quote from: StickyBet on October 30, 2014, 09:05:16 PM

Quote from: kooy on October 30, 2014, 08:52:18 PM

I tried to withdraw and for some reason I couldn't because of a bonus even though i deposited twice! I pressed the forfeit bonus button and all my btc were gone! I sent and email to support and im waiting for a response.

Hi, let me explain that to you.
You made your first Deposit and a 100% Bonus was issued. You lost all your account holdings and completed only 4% of the Rollover of the issued Bonus. In this case - no cash out is available, since you haven't made any winnings.
Next You made your Second Deposit and a 150% Bonus was issued over your Deposited amount. You covered 5% of the required Rollover. Then you Lost all you Holdings. In this case - no cash out is available, since you haven't made any winnings.
Next you sent us a PM that you want to receive the 30mBTC Bonus for No Deposit that we are giving here. It was issued to you and You cancelled it - and now obviously you don't have any Balance. I can provide you with your gameplay and your Holdings at any time - if you want.

Well - we have a strange situation here:
How come you don't know about the First&Second &Third Deposit Bonuses, since it is clearly stated in our Promotions page on the website. Other than that - on your Deposit Page - there is a Check Box "I don't want to receive any Bonuses" - so if you didn't want to receive Bonuses - all you had to do is simply Check The Box "I don't want to receive any Bonuses".
And now let's move to the case. You want us to restore your Bonus balance, because you accidentally forfeited it. It is clearly not our fault. All that was expected from StickyBet was to issue your Bonus according to the Terms&Conditions. Everything that happens after that is not in our hands. If you want to receive any other Bonuses, you can take advantage of our Third Deposit Match up, which is 200% Over your Deposited amount. So good luck and I hope next time you make a good profit.