Quote from: Ganrom on November 03, 2014, 04:44:39 PM

Quote from: GuncoinInfo on November 03, 2014, 04:17:20 PM

Quote from: Ganrom on November 03, 2014, 03:29:05 PM

We just tried to send gun coin to Bleutrade. My wallet says all confirmations are done and it has the green checkmark. BUT Bleutrade says they didn't get it. My wallet is in sync and I sent them coins just five days ago. I did not download the new MAC wallet. To tell the truth I don't know how and I'm afraid I'll mess it up and lose all my coins.

Do I have to download the new wallet?

Is there somewhere I can go for simple instructions?

What do I do about the coins that are marked as sent? They have been subtracted from the balance.

Thanks so much

First off - always have your wallet backed up. Second, you need the new wallet that was released several weeks ago (download it from the website - the old ones no longer work correctly on the network. Like Dabs said, get your transaction ID and let Bleutrade know what it is - use our block explorer at http://blockexperts.com/gun to if necessary and point them to it also.

I did show them the transaction ID. They said it didn't show up to them and I don't know how to get it put back in my Guncoin wallet. It seems to be lost in space.

Can you see the coin movement in the block explorer from your address to the one you sent it to? Is that the right address that Bleutrade has mapped to your account? Are you trying to see it in an old or new wallet now? Unfortunately in the end, we can do very little in regards to Bleutrade. I know that they were one of the first exchanges to upgrade to our new code (AskCoin.net just did it yesterday). I also do not know if when the exchanges upgrade, if that creates new wallet addresses. It should not, but that might explain where the coins went.....just trying to think up scenarios here where they went.