Re: [GUIDE] B's Moderated Biased & Opinionated Miner Sellers Trustworthiness Guide
Customers for the Block Erupter Prisma distributed by Phasebird / iAsicminer concerned about late shipments and little communication.We will need to monitor the situation and this is why I wanted to separate out ASICminer with any entity charged with distribution, which is iAsicminer, and not ASICMiner proper. It is unfortunate this is happening I would like to review more customers comments before changing this companies rating, iASICminer that is.
This is the email we sent Phasebird this morning. Including here to escalate greater transparency for all ASICMiner customers.
Quote
Good morning,
This is Ronald again, it has been nearly a month since our order was placed, and since that point we have not received any replies from you. Keeping tabs on your thread at Bitcointalk shows only one brief reply to the thread acknowledging the delay from Phasebird on October 25th. I had to go to ASICMiner's Facebook page to read friedcat's explanation of the issues with the BE200.
We are extremely disappointed in the lack of professionalism ASICMiner has demonstrated with this product launch, and the lack of communication that typically follows scam pre-orders, not legitimate sales. At nearly 15 BTC per order, you are not dealing with small home miners who have limited funds at risk, or who are only interested in small batches of hardware.
We fully expect an update today via email, and an update to your customers who you owe a response to on your Bitcointalk thread. We likewise fully expect compensation in the form of a partial refund and coupons -if- we decide to do business with you again, although from the irresponsible manner this launch has been handled, that is unlikely.
With a MOQ of 10 miners, and a minimum purchase price of 14.9 BTC, this level of delay is entirely unacceptable. If you are unable to respond to your customers' inquiries today, we will bring the matter up directly with friedcat in an attempt to arbitrate a solution, preferably one which does not attach ASICMiner's name to a product that, at present, entirely lacks customer support or feedback.
This has been a very disappointing experience for us in relation to ASICMiner, and future purchases will likely require the use of an escrow service to keep you honest and communicative, since apparently your priorities lie elsewhere from your hardware sales customers, and if that is the case, then I have to wonder if this is how ASICMiner will treat their investors after the IPO investments are raised.
To help improve our transparency in this exchange, I am going to make this an open letter and include it on the Bitcointalk thread verbatim to this email, but I still expect a reply via email today with regard to our hardware order.
Sincerely,
Ronald (Praeluceo)
This is Ronald again, it has been nearly a month since our order was placed, and since that point we have not received any replies from you. Keeping tabs on your thread at Bitcointalk shows only one brief reply to the thread acknowledging the delay from Phasebird on October 25th. I had to go to ASICMiner's Facebook page to read friedcat's explanation of the issues with the BE200.
We are extremely disappointed in the lack of professionalism ASICMiner has demonstrated with this product launch, and the lack of communication that typically follows scam pre-orders, not legitimate sales. At nearly 15 BTC per order, you are not dealing with small home miners who have limited funds at risk, or who are only interested in small batches of hardware.
We fully expect an update today via email, and an update to your customers who you owe a response to on your Bitcointalk thread. We likewise fully expect compensation in the form of a partial refund and coupons -if- we decide to do business with you again, although from the irresponsible manner this launch has been handled, that is unlikely.
With a MOQ of 10 miners, and a minimum purchase price of 14.9 BTC, this level of delay is entirely unacceptable. If you are unable to respond to your customers' inquiries today, we will bring the matter up directly with friedcat in an attempt to arbitrate a solution, preferably one which does not attach ASICMiner's name to a product that, at present, entirely lacks customer support or feedback.
This has been a very disappointing experience for us in relation to ASICMiner, and future purchases will likely require the use of an escrow service to keep you honest and communicative, since apparently your priorities lie elsewhere from your hardware sales customers, and if that is the case, then I have to wonder if this is how ASICMiner will treat their investors after the IPO investments are raised.
To help improve our transparency in this exchange, I am going to make this an open letter and include it on the Bitcointalk thread verbatim to this email, but I still expect a reply via email today with regard to our hardware order.
Sincerely,
Ronald (Praeluceo)
This is why you NEVER pre order mining gear... Not sure how many times it needs to be posted for people to let it sink in...
I totally agree Blazedout419, and I do not participate in pre-orders. I have had great success with ASICMiner and Bitmain hardware in the past, both companies have been very straight forward with issuing refunds on delayed hardware, and coupons for loyal customers. The Prisma was not represented to be a pre-order however. The posted shipping date was October 8th, which was right around when we placed our order. The expectation being that this would be like my other purchases from ASICMiner, where the order is placed, and then shipped within the next few days.
Brief
...
Round 1 Sales
Shipping date: 8th October, 2014 to 27th October, 2014
...
General Policy
1. Payment before shipping. The shipping order follows the payment order.
2. No refunds after the generation of tracking numbers.
3. If the corresponding tracking number has not been generated, we provide full refund starting from 27th October.
(The nominal refund amount follows the actual payment method, for example, 1 BTC refund for 1 BTC payment, 4k
USD refund for 4k USD payment)
...
Purchasing Procedure
1. Contact customer service via forum, email, IM or phone.
2. Fill the order details in the form provided by the customer service. (name/address/zip code/phone/email)
3. Pay according to the Bitcoin address given by the customer service.
4. Check for the tracking number when we start shipping.
5. Ask for refunds starting from 27th October if the tracking number has not been generated at that time.
...
Round 1 Sales
Shipping date: 8th October, 2014 to 27th October, 2014
...
General Policy
1. Payment before shipping. The shipping order follows the payment order.
2. No refunds after the generation of tracking numbers.
3. If the corresponding tracking number has not been generated, we provide full refund starting from 27th October.
(The nominal refund amount follows the actual payment method, for example, 1 BTC refund for 1 BTC payment, 4k
USD refund for 4k USD payment)
...
Purchasing Procedure
1. Contact customer service via forum, email, IM or phone.
2. Fill the order details in the form provided by the customer service. (name/address/zip code/phone/email)
3. Pay according to the Bitcoin address given by the customer service.
4. Check for the tracking number when we start shipping.
5. Ask for refunds starting from 27th October if the tracking number has not been generated at that time.
However their ship date is now almost a month past, with only one official word from Phasebird, and it didn't articulate what sort of issue they had with the BE200s and their hashing board solution. We sent multiple e-mails to Phasebird when our order didn't ship, we got a re-negotiated ship date (the 15th) which slipped without response, and when the 27th came and went, we requested a status update again, and still no reply. So now I've made our latest inquiry to phasebird public, and subsequent correspondence will be handled directly with ASICMiner.
In the future, it seems that we will have to use escrow services even with previously reputable companies unless they actually have hardware that has already shipped. Batch #1 always gets burned, but for one of 2 ASIC manufacturers that I trust, this has been a terrible experience.
Edit to add this criminal investigation started against Black Arrow in the UK.
Got an update in regard to my fraud case i opened with the police, It's been passed now to thames valley police and things look like they are picking up.
04 November 2014
Dear Mr Kennerley
NFRC141000810656
Im writing to inform you about the current position of your report.
Experts at the National Fraud Intelligence Bureau (NFIB) have reviewed the information and have found enough evidence for a possible police investigation. I am pleased to inform you your report has been sent to Thames Valley Police, who have recorded it under: reference : awaiting local reference number allocation - in process
Thames Valley Police is responsible for any resulting investigation and for providing you with further updates to your report. Their contact details are details:
Thames Valley Police by email at affect@thamesvalley.pnn.police.uk or
by phone 01865 841148
When you contact Thames Valley Police, please give them your reference number (above).
If you would like more information on how to protect yourself from fraud, there is information
on the Action Fraud website at or you can call them on 0300 123 2040.
Thank you again for taking the time to report and helping us to make the UK a safer place for you and others.
04 November 2014
Dear Mr Kennerley
NFRC141000810656
Im writing to inform you about the current position of your report.
Experts at the National Fraud Intelligence Bureau (NFIB) have reviewed the information and have found enough evidence for a possible police investigation. I am pleased to inform you your report has been sent to Thames Valley Police, who have recorded it under: reference : awaiting local reference number allocation - in process
Thames Valley Police is responsible for any resulting investigation and for providing you with further updates to your report. Their contact details are details:
Thames Valley Police by email at affect@thamesvalley.pnn.police.uk or
by phone 01865 841148
When you contact Thames Valley Police, please give them your reference number (above).
If you would like more information on how to protect yourself from fraud, there is information
on the Action Fraud website at or you can call them on 0300 123 2040.
Thank you again for taking the time to report and helping us to make the UK a safer place for you and others.