Re: ANTMINER S4 Discussion and Support Thread

Quote from: StormTheFront on November 10, 2014, 06:57:27 PM

Quote from: MrGreenHat on November 07, 2014, 08:35:18 PM

Your lack of understanding some of the most basic customer service concepts could very well be the end of your business, atleast from me.

+1
QFT

Definitely the weakness in an otherwise excellent company.
They do seem to be getting better.
Maybe they are learning from this most recent disaster as they go. I would like to think so.
I have personally seen improvement already.

One can only hope they do not ignore this very obvious weakpoint.

They have done alot right recently, by delivering the long awaited firmwares for all units, and trying their best to remedy this S4 disaster. You can tell they are trying!
However, I have to agree with you on what they have done poorly up until now also. Specifically communication and customer service.
Some things certainly could have been handled better.
Communication being number one.

Compensation should be paid where it is due.
10 days given to everyone before an imaginary line in the sand, is not exactly fair.
Some were affected beyond that line.
Others were affected much longer than 10 days.

Obviously it is a very long line of people affected by this issue (so I can see how defaulting 10 for everyone is easiest), but obviously some exceptions should be made to arbitrary guidelines and criteria.

ar·bi·trar·y
adjective
based on random choice or personal whim, rather than any reason or system.

Best of luck to you Mr.Greenhat Wink

I suspect they will pull through for you eventually.

Thanks so much, Storm. I appreciate the fact that atleast someone understands where I am coming from, and I agree with the entire content of your post. Since last evening, a BITMAIN staff rep reached out to me via email so that we could hopefully come to an agreement that is fair for both parties, and it looks like that will be the case. I will continue to purchase hardware from BITMAIN once I have been compensated because I know that they are very busy and it can be difficult to satisfy every customer's demands when you have so much going on, but they seem to be committed to customer satisfaction and that means a hell of a lot to me, especially despite all the negative crap that I posted during moments of frustration. I know that I probably come off as bi-polar if you read this thread, but I want to reiterate that in my past experience with BITMAIN, I have never had a single issue with their hardware, and if I have, it was taken care of quickly (via RMA or troubleshooting). I hate that I have sunk so low to badmouth BITMAIN in this thread, but it got to a point where I felt like they were completely ignoring me and I let my temper get the best of me. That is no longer the case. I hate to waste all of these S3 coupons, so as soon as I am compensated, I plan on purchasing a few S3s, maybe even more to sell on ebay (depending on if they decide to lower the price now that BTC is worth ~$375).
IMO, they might be better off pricing the S3's (and all future products) the same way the priced the S4's--that is, price them using USD, and give out coupons for $5/$10/$15 off instead of .035 BTC off. A few days ago, you could purchase an S3 for something like $172 USD, but now that has gone up to $192 due to the price rise of BTC. I understand why there might be an argument that "well, now that BTC is worth more, the product should cost more and everything will work out because its all proportional", and that may be the case, but it certainly seems to be deterring me from purchasing a ton of S3s right now. Instead, buying another S4 seems like the better option, as long as the USD value of bitcoin continues to climb.