Quote from: hgerson on August 21, 2014, 12:26:50 AM

And my reply:

Quote

Hello,

Will you tell me specifically why you blocked the card?

What was the security reason you mention?

Why is the card status still set as "Active"?

I can't and I don't want to visit an mBank branch because I'm not even in Poland.

You can block or cancel the card if you want but you certainly can't keep money that's not yours.

That would be stealing!

So if you don't want me as client it's fine but you can't keep my money.

Please send the remaining funds to the account I gave you before:

IBAN: PLXXXXXXXXXXXXXXXXXXXXXXXXXX

BIC: WBKPPLPP

Bank: Bank Zachodni WBK SA

or reverse the transfers to the original senders.

What's the email of the Customer Ombudsman?

I'll also forward this email to Komisja Nadzoru Finansowego, to Urzad Ochrony Konkurencji i Konsumentow and others relevant to this case.

I expect you to give me back my stolen funds as soon as possible.

Best regards

I spammed this to a shitload of email addresses. Basically all I could find related to mBank and financial regulators in Poland.

I made up some email addresses based on these people names:

http://www.mbank.pl/en/about-us/bank-authorities/about.html

The full list is this:

Quote

Some of them hit the fence but so far most of them went through.

Grin

I wrote to all email address above, answered me only kontakt@mbank.pl

what I wrote:

Dear Adam Gruszczyński of Mbank,
sorry but Im tired to be cheated

How you can think people start out from any parts of the world for go in
Mbank branch in Poland Huh

Now are many week I complained, and after many days and many email,
finally I have this useless answer

I put in "Cc" for knowledge the lords of Podex, they selling your cards

And also "EBA" European Banking Authority", because this is not just my
problem, in the web easy check how many many people have my same problem

This is a possible trick for to gain on the interest of the blocked money?

Your bank created me great problems, please stop sell cards because is not
possible people start out from any parts of the world for go in Mbank
branch in Poland

If are all that problems, Mbank must not allow the "Mbank Visa card" can
be sold so easy on the http://www.second-card.com/ website, with the
reassurance that everything will be fine.

I have not time for go in Poland branch, please agree to accept my ID, I
can give you a document certified by the Italian authorities

Also, I asked many times the address of your registered office because I
want send you a registered letter, do you have problem give me this
address?

Id like to make official this complaint

Best regards"

what they answered

Dear Sir,

thank you for your message.

Firstly I would like to apologize for the inconvenience and disappointment that you
experienced in dealing with mBank recently.

In connection with the reasons for blocking the card, the process of unblocking the
card requires filling in and signing a complaint form containing the Cardholder's
personal data. To do this, you need to visit an mBank branch.

Bearer prepaid cards issued as an electronic money instrument are offered by mBank
S.A. in the Polish market only. mBank S.A. has never offered nor intended to offer
such cards outside Poland.

Notwithstanding this, mBank is doing its best to develop a process dedicated to
Cardholders staying abroad in order to handle complaints filed by users from outside
Poland.

That is why I cannot ask you to send any documents like ID to unblock your prepaid
card.

For that moment it possible to unblock your card only during the visit in mBank office.

The address for letter correspondence is:

mBank SA
ul. Senatorska 18
00-950 Warszawa
With specific note "DTB" (Departament Bankowości Transakcyjnej).

I hope that provided information will be useful for you.

Best Regards,

Z poważaniem
Anna Frydrychowicz
Biuro Obsługi Klientów

sumarize

I have 600 on the card and use it just for pay toll gates Grin

AVOID absolutly buying this card if you live outside Poland