Yeah Zeus have made their intentions clear with this latest move. It's much easier to try and rope people into their cloud service and keep control of the hardware chain themselves. Customers absorb all the costs of maintenance and they don't have to deal with individuals RMAing units etc.
I will say that I found their customer service o be very good. I had a bad board in a 28 MH unit I purchased from them and they shipped me two replacement boards - that was nice. so now I have a spare (with heat sink) !
I can't speak for the past...and even if their customer support was ok/good...but cancelling production of really great products for the reasons stated isn't a customer-friendly move. And only appearing on the forums for posting a sales thread an no return when customers complain shows they shit on their customers with nothing but greed in their eyes.
Sitting on 2x 1.3 MH/s and 2x 3.6 MH/s Blizzards and wanted to upgrade them with the new Blades. Nearly 80 MH/s for $400 and less power consuption would have been an awesome deal.
I still hope not all manufacturers will only go the over-expensive cloud way and also think about miners with smaller funds (not everyone can spend $x.xxx or even $xx.xxx for a device) but currently it doesn't look like.
Btw, noticed the deal you're offering. Looks great, I'm probably in.