Never had any problem so far. In fact the carton that was stopped at the customs office was from an order that got messed up and they only sent 1 carton instead of 2, and after clearing the matter they did ship the missing carton.
Also, what guarantees do I have that you're not lying because you wish to get another 4 cartons for free? After all they have no tracking number. Would be easy for you to just say you didn't get them.
So far, I can't complaint about their service. Maybe my opinion will change on the future, who knows, but I'm not going to start creating problems and rising suspicions when I have no reason for it.
All I want is some communication - sometimes these things get stopped by customs and sometimes they disappear. Fine, I can deal with that. But when I've paid for something and it's not turned up, I expect the seller to do better than flat out ignore both me and the various others from the last page of this thread who've been waiting months for deliveries that seem to have vanished entirely, with not even a customs letter to suggest that they were ever shipped in the first place.
I've been as reasonable as possible, but it's been more than seven weeks and I'm still without product or coin.