i lost last summer accidently 1.5btc from those clowns... i asked them how to enable 2fa "if there is a windows based application" as i dont own an android device and the answer was in order to enable 2fa download the app from google store...... english is not my native language but somehow i can handle communication with foreigners. btc-e sucks!!!!
How did you lose 1.5XBT ? Is your account hacked or what?
The guys behind BTC-E are not the kind to run away with funds. They are not going to risk their exchange for a few XBT.
But I do agree that their support service is horrible, it takes way too long to get a reply.
when you think how there forced to operate its not really surprising. the americans are the main problem but BTC-e need to sit in the dark to protect its self and the users thanks to the americans always targeting bitcoin companies... remember how it happened with Mt.Gox mostly Americas fault or tradehill. again Americas fault... the list could go on and on.
anyway im sure BTC-e (not being American) will get back to you and sort out your funds its just going to take them a while as im pretty sure there understaffed
P.S i blame mostly America for everything wrong with Bitcoin today