i lost last summer accidently 1.5btc from those clowns... i asked them how to enable 2fa "if there is a windows based application" as i dont own an android device and the answer was in order to enable 2fa download the app from google store...... english is not my native language but somehow i can handle communication with foreigners. btc-e sucks!!!!
How did you lose 1.5XBT ? Is your account hacked or what?
The guys behind BTC-E are not the kind to run away with funds. They are not going to risk their exchange for a few XBT.
But I do agree that their support service is horrible, it takes way too long to get a reply.
Yeap my account hacked... but how??? never got any virus or malicious files....that happend in 4-5 minutes max. went out to buy cigars and when i return my browser wasn't responding, till i close it and restart my laptop someone trade all my coins to btc "ltc-ppc" when those coins got value, btc 1200$ ltc 27$ and ppc almost 10-12$. that guy also bypass the email confirmation, never send to my e-mail. i use 2fa for my email and a second code send to my phone, so it would be impossible to login my email. i also use virtual keyborad to type my passwords. so btc-e is not trusted for me. The sad thing about it, is that i spend some money to buy mining equipment and never got the chance ROI, that loss took me back one year to ROI. i hope this guy spend all the stolen coins to doctors, ebola cancer and etc...
i'm so bad.