Quote from: praeluceo on December 02, 2014, 04:31:43 PM

Quote from: Mabsark on December 02, 2014, 01:17:10 PM

Phasebird, as an AM shareholder, I think this is not simply not good enough. You have only addressed a part of the problem. The other part of the problem is your lack of communication. You should be checking this forum multiple times per day and should probably be making at least one post here a day.

It you can't do this, then you need to find someone who can. Your lack of communication has pretty much destroyed AM's reputation in my opinion.

As a customer with a batch of these miners, I agree. Several of the miners arrived damaged and we had to solder ourselves to even get hashing in the first place, after a month delay in even receiving the hardware. I do appreciate the offer to RMA, and I'm glad for the additional details since our original email didn't say anything about sending boards back without heatsinks, or that ASICMiner would pay shipping. I also appreciate the payment for the downtime.

However, at this point, I don't want refurbished boards returned. We have taken on a lot of undesired risk by running these Prismas in our mine, and the risk greatly exceeds the reward, because if there is a fire, we have the potential to lose all of our capital invested in mining. We have taken reasonable precautions by isolating our Prismas, and putting them on a flame retardant, but this is not what we signed up for when we bought the Prismas.

We do understand the modular nature of the Prisma, and that is one of its great strengths. The cost per board was 0.3725 BTC. Using your numbers below, in the month of October each hashing board should have mined 0.10 BTC, during the month of November each board should have mined 0.08 BTC, and if they are run through the month of December, they may mine 0.06 BTC.

I want to ship back the boards that we have, which have never worked since being delivered to us, and receive back 0.6125 BTC for loaning ASICMiner a considerable sum of money on a terribly failed product. You can keep the board and mine on it yourself. If additional boards fail, then we will request compensation of the original cost 0.3725 plus 0.1 BTC for the headache of dealing with down miners, the threat of fire, and the inability to resell something for fear of burning down someone's residence.

In the future, I'd recommend this sort of damage control to occur within days, not months, of launch. This is a perfect example of too little, far too late. In fact, it's an absurd attempt by Phasebird to try to salvage the situation after so many weeks of not replying to anything on this forum, all the way down to his hardware causing small housefires. It is entirely unacceptable and shameful for ASICMiner to put their name behind this.

I agree with both Mabsark and praeluceo 100%.

I really do appreciate the offer of RMA. I will take the offer up with Canary since that is who I bought from. But I really don't want any replacement boards.

I have serious concerns about fire with the prisma. If I had a steel shed, with outside ventilation in the middle of winter with a box fan on the prisma, then maybe I'll take the risk.