Quote from: Egon on December 02, 2014, 04:38:53 PM

I received a response from ARN today on my Neptune refund. I actually received BTC on Nov 17 but that was during a pending ARN investigation I opened at the beginning of October.

Even though KnC has already issued my refund, KnC (via Per Widman of Advokaterna Liman & Partners) cited a bunch of items in the letter to ARN that KnC was allowed to treat everyone as a business per their ToC (which was added to their ToC after the Batch 0 and 1 Neptune orders). Liman & Partners also stated in the opening paragraphs that I was never a consumer because I hadn't taken delivery of the goods; I had a good laugh at that since I have a confirmed purchase order to a home address in the USA and KnC had no problem taking (and holding) my money. My requesting a refund prior to shipment is WHOLLY within my rights as a CONSUMER in Swedish law.

Liman & Partners seems to STILL be trying to make the play that ARN should not be allowed to assist in these matters since KnC doesn't sell to consumers. This was a letter dated Nov 28 2014 that I received today Dec 2 from ARN.

I am keeping the case open because KnC confirmed my refund would be in USD but issued it in Bitcoin instead, ignoring my wishes. I am seeking to give the BTC back and receive a wire transfer.

Does letter state what made KNC to allow to treat all customers as business? I believe they are trying to make their point for customers (titans) to get their money back. Assuming they are all correct about their TnC any USA judge will throw it out from window because it was never linked or highlighted while making a purchase. I came to know their so called TnC way months after my order, because it was linked as separate page from ordering portal.