Quote from: raskul on December 04, 2014, 05:56:15 PM

Quote from: jackbox on December 04, 2014, 05:54:03 PM

Quote from: raskul on December 04, 2014, 05:51:07 PM

Quote from: jackbox on December 04, 2014, 05:48:27 PM

Code:

[quote author=praeluceo link=topic=671189.msg9739843#msg9739843 date=1417714100]
[quote author=jackbox link=topic=671189.msg9737777#msg9737777 date=1417700784]
I purchased two Antminer S3+ units. They were shipped together. One arrived on time and the other one UPS took on a whirlwind journey of an additional 15,000 miles and a multi city/country tour. I contacted Bitmain support as UPS has delivery guarantees and will refund a mishandled package like this. Bitmain support said they would have their shipping dept contact UPS. UPS gave Bitmain a refund. Now that Bitmain got a refund they stopped responding to my emails. Originally they said they would give me a coupon. What good is a coupon when everyone gets coupons for free anyway? I told them I wanted the UPS refund sent back to me in BTC, the same way I paid them for shipping. After many delaying tactics, they now are simply ignoring me. Way to go Bitmain! You acknowledge the refund was approved and would get by the end of November. So you got the refund why do you ignore me now and refuse to pay me the refund? The refund from UPS is my money, not yours. I hope pressure from this community can help me get the refund I am entitled to. Crap like this is why people get so frustrated. You are eager to take our btc but when there is a problem you skirt the issue or totally ignore it. So disappointed in Bitmain over this issue. Here is the tracking to show the journey. Yes, I did get my miner eventually, but the refund for mishandled package is mine, Bitmain should not be keeping it.

[quote]Bangkok, Thailand 11/10/2014 10:31 A.M. Delivered
11/10/2014 1:01 A.M. Out For Delivery
Bangkok, Thailand 11/09/2014 10:02 P.M. Import Scan
11/09/2014 7:03 A.M. Arrival Scan
Shenzhen, China 11/09/2014 5:19 A.M. Departure Scan
11/09/2014 1:55 A.M. Arrival Scan
Mumbai, India 11/08/2014 6:27 P.M. Departure Scan
11/08/2014 5:25 P.M. Arrival Scan
Koeln, Germany 11/08/2014 4:23 A.M. Departure Scan
Koeln, Germany 11/07/2014 8:14 P.M. Arrival Scan
Mumbai, India 11/07/2014 4:17 P.M. Departure Scan
11/07/2014 12:10 P.M. Arrival Scan
Bangkok, Thailand 11/07/2014 8:52 A.M. Departure Scan
11/07/2014 6:06 A.M. Arrival Scan
Shenzhen, China 11/07/2014 4:26 A.M. Departure Scan
11/07/2014 12:34 A.M. Export Scan
Shenzhen, China 11/05/2014 11:15 P.M. Arrival Scan
11/05/2014 10:56 P.M. Departure Scan
11/05/2014 6:58 P.M. Origin Scan
11/05/2014 5:18 P.M. Pickup Scan
China 11/05/2014 1:31 A.M. Order Processed: Ready for UPS [/quote]
[/quote]

Despite the whirlwind journey, it doesn't look like you were impacted much. I don't think you're going to get a lot of traction from the community when even after your delay, you still got your hardware delivered in less time (or at least the same amount of time) as it takes the rest of the world to get their miners. A 5 day turnaround isn't that bad, especially considering the last two days of that were a weekend, which UPS doesn't always deliver on anyway.

Since the miner wasn't going to be delivered on the 9th, it makes sense it'd take until the 10th to go out for delivery. In fact, I'm honestly shocked that UPS gave a refund for that. I'm going to have to see about contacting UPS about missed delivery estimates. On what day did the first miner arrive?

EDIT: Now that I've looked at a map, I see that Bangkok is really close to Shenzen, so I can see that you would expect deliveries to arrive faster. I still doubt you'll find much sympathy on a 5 day delivery however.
[/quote]

The first miner arrived in two days. UPS left the other one on the plane. The point is not how long it took to get. The point is that at my request Bitmain requested and got a delivery guarantee refund from UPS. The money is mine. Bitmain got the refund but has stopped replying to me and keeping the refund for themselves. I paid for the shipping, I requested they get the refund due to UPS misrouting and the refund belongs to me. Bitmain is being unethical in this regard.

let me get this right.

you ordered miners and paid for shipping.
miners arrived.
you want refund on the shipping.

am i missing something?

UPS has a delivery guarantee. They refund shipping when they screw up. They screwed up. I asked Bitmain to get the refund for me. They got the refund from UPS and kept it. The refund is mine, not theirs. You might have a different opinion but the refund belongs to me.

i have no opinion on it either way, to be fair.
just wondered how you thought you would be entitled to a shipping refund, when the miner did ship to you and you received it.

:/

If he PAID for the shipping and there is a money back guarantee on delivery time, and bitmain received the refund, then the BUYER is entitled to it. I suggest you contact your local governments consumer protection division and file a case. Bitmain have offices here in this country so it will be easy for them to follow this up.