Re: ♛ BitCasino.IO - OWN POKER ROOM, 260+ casino games, 450000 mBTC jackpots
Not an operator ... but you sound pretty much like
1- I gave all explaination about the lost balance due to disconnection, they admitted the technical issue but .... no actions for a month now
2- I am playing in almost all Bitcoin Casino and I never had any issue with the display of betsoft games
Check Betsoft Gaming website and you will understand what I mean about the display of the games
http://www.betsoftgaming.com/slotscubed/GoodGirlBadGirl.htmlI contacted the support many times but they just say we will forward it to the game provider ... the issue is not with the game provider
3- For a non-operator you are well informed
I don't care if they manage one or hundreds of casinos but it is not normal to have a Live Chat discussion on 2 different website at the same time
*condensed*
I just like to keep on top of all things bitcoin gaming related and see what its consumers have to say and think.
1 - The best solution I can think of is to contact user Bitcoincasino.io (https://bitcointalk.org/index.php?action=profile;u=207035) via PM and send him your username on the site, time that it happened, and bet ID's if any. I'm sure you will get a better response from him as he probably has a more effective way of contacting the right people rather than their support team emailing around to find a solution. I agree that this is something that should be taken seriously and looked into as soon as they can.
2 - No real comment here. I don't know the technical details of the site nor any Betsoftgaming sites. Again, I'd reach out to user Bitcoincasino.io and he can probably take you through the display options.
3 - This is normal for many skins and white-label casinos. I don't think it presents any security risks or any wrong practice.