Quote from: CoinTheCoin on December 05, 2014, 07:13:59 PM

Quote from: bobley on December 05, 2014, 06:35:19 PM

Not an operator ... but you sound pretty much like

1- I gave all explaination about the lost balance due to disconnection, they admitted the technical issue but .... no actions for a month now

2- I am playing in almost all Bitcoin Casino and I never had any issue with the display of betsoft games
Check Betsoft Gaming website and you will understand what I mean about the display of the games Wink

http://www.betsoftgaming.com/slotscubed/GoodGirlBadGirl.html
I contacted the support many times but they just say we will forward it to the game provider ... the issue is not with the game provider

3- For a non-operator you are well informed Wink

I don't care if they manage one or hundreds of casinos but it is not normal to have a Live Chat discussion on 2 different website at the same time Huh

*condensed*

I just like to keep on top of all things bitcoin gaming related and see what its consumers have to say and think.

1 - The best solution I can think of is to contact user Bitcoincasino.io (https://bitcointalk.org/index.php?action=profile;u=207035) via PM and send him your username on the site, time that it happened, and bet ID's if any. I'm sure you will get a better response from him as he probably has a more effective way of contacting the right people rather than their support team emailing around to find a solution. I agree that this is something that should be taken seriously and looked into as soon as they can.

2 - No real comment here. I don't know the technical details of the site nor any Betsoftgaming sites. Again, I'd reach out to user Bitcoincasino.io and he can probably take you through the display options.

3 - This is normal for many skins and white-label casinos. I don't think it presents any security risks or any wrong practice.

1- When the balance disappeared from my account, I directly and instantly contacted the Live Chat.
I contacted them again with all the informations many times and it has been now a month that I am waiting an answer.

2-No need to know the technical part, you just need eyes to see that the display is wrong and the button missing form fullscreen

3-lol if they can't even afford 2 Live Chat account, it means I should even put my Bitcoin in here

PS : I deposited in an online casino (not Bitcointalk) so I shouldn't have to contact any Bitcointalk user for support ... Am I wrong ?
Anyway, if they can't even answer in a month, it not going to make any difference.