Quote from: eleahcim on December 06, 2014, 03:07:34 PM

Quote from: Barbara123 on December 06, 2014, 03:01:17 PM

Quote from: eleahcim on December 06, 2014, 02:25:21 PM

Zvi - Could I get a little help on a support ticket for an RMA on a failed PSU. Order#1827 The RMA request seems to have stalled a little. It was originally initiated on December 2nd.

I have it hosted at a facility and the tech at the center reports that the PSU smoked and is showing amber/orange light. The tech has pulled power, waited 5 minutes and reseated, swapped PSU to bottom slot and top to bottom, but essentially the power supply is being reported as smoked. I put an email into Spondoolies support a few days back and they asked for remote session and I have forwarded along the request to the hosting facilities tech and he has emailed screen shots from the system with 50% hash rates showing and the description of smoked PCB components smell emanating from the system when power is applied.

The tech is more than willing to do a Skype session for the customer (me) in order to satisfy RMA requirements if needed.

Thanks for the help. I love the products and all of my other Spondoolies miners are minting new bitcoins like crazy!!

This is from Barbara - we will send a new PSU, no problem.

Thanks so much Barbara! That's great news. I'll ask the hosting facility to follow up with you shortly.

top notch service, and working on a day off too.