Quote from: Mt.Gox Support on June 20, 2012, 05:11:08 AM

and you know that, regardless of whoever you are, the 10,000 USD limit trigger some more "investigation" from Banks and other authorities which explain the some delays and this of course is totally out of our control. An US to US Transfer is much easier... But a JP to US transfer is slightly more complicated and trigger many alarms when it reach 10,000 USD within a certain period of time.

Sorry that is a load of garbage.
1) While you may have convinced your customers that week long delays are unacceptable on wires they aren't. Due to your inability to get a wire done in <14 days I needed to have funds wired to me from my brokerage. I requested a $20K wire at 8AM and it cleared by noon. A week later I requested an $85K wire and it cleared within 6 hours.

2) While an international wire may take longer it shouldn't be taking 19 days longer. That is whole point of AML verification. My bank account is AML verified. My MtGox exchange account is AML verified. How much investigation can one possibly due in 19 days. You have my info it either checks out or it doesn't. You never asked for more info to aid your investigation. I mean how many times can you look at my utility bill over the course of 19 days?

3) If my funds are being held for an investigation (which I don't think they are) are employees of your company engaging in a criminal conspiracy here?

Quote

MtGox Support: If its urgent, we will be able to cancel your withdraw and use another funding options for better solution. Please let us know by

Me: Which funding option would be a better solution?

MtGox: Better solution may be by using Bitinstant to withdraw your funds. If you have a account with them.

Note: this was taken from email between me & MtGox. I would rather not share the original email (w/ personal and account information) in the open but if MtGox disputes this I would be happy to send copies to a mod.

Are you really advising your customer on how to avoid an AML investigation?
Should the Japanese regulators be made aware of this?

I doubt your customer support is stupid enough to openly document a conspiracy to avoid AML/KYC procedures in a trouble ticket. The reality is that this delay has nothing to do w/ AML does it? Still since be both know this isn't due to any regulatory requirement I would be happy to use BitInstant (I hear they can actually payout funds they owe). I don't feel it is fair to ask me to pay the $240 in transfer fees because you couldn't do your job.

Credit my account the bitinstant fees, cancel all requests and I will take my funds and not come back. To tell a customer that they need to pay MORE in fees because YOU can't do your job is beyond insulting.